Refund Policy

Last updated 12 October 2026

MailboxGrid sells a digital service; nothing physical is shipped or returned. This policy explains when you can get your money back. Refunds are issued through Creem, our payment provider, to your original payment method.

If we don't deliver, you get a full refund

If a tenant is not delivered within 7 days of your payment, you can ask for a full refund of that tenant's first month. Time spent waiting on you, for example for you to change nameservers at your registrar, is not counted.

Monthly subscription

You can cancel any time. Your tenants stay active until the end of the month you have paid for, and you are not charged again. Months that have already started are not refunded.

Domains

Once a domain has been registered, its fee cannot be refunded, because registries do not return registration fees. You keep the domain for the period paid.

Problems after delivery

If a mailbox stops working because of a problem on our side, we fix or replace it at no charge. If we cannot, we refund the affected tenant's current month.

Misuse

No refund is given when a service is suspended or cancelled for breaking our Terms of Service.

How to ask

Email hello@mailboxgrid.com from your account email with the domain or order concerned. We reply within 2 working days, and approved refunds usually reach you within 5 to 10 working days.

Contact

Questions? Email hello@mailboxgrid.com. We reply within one working day.